Last updated: 9 October 2025

These Terms of Service (“Terms”) govern access to and use of Inceptron’s websites, APIs, SDKs, software, documentation, and online services (collectively, the “Service”) provided by Inceptron AB, org. no. 559405-1236, Scheelevägen 15, 223 70 Lund, Sweden (“Inceptron,” “we,” “us,” “our”).

By creating an account, integrating our API, or using the Service, you agree to these Terms and our Privacy & Data Policy. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization.

1. Who we are & how to contact us

• Legal entity: Inceptron AB, org. no. 559405-1236, Scheelevägen 15, 223 70 Lund, Sweden.

• General contact: support@inceptron.io

• Privacy contact: privacy@inceptron.io

• DSA point of contact (authorities & users): legal@inceptron.io
  
  

Supervisory authority (Sweden): Integritetsskyddsmyndigheten (IMY).

2. Eligibility & accounts

2.1 Age/capacity. You may use the Service only if you have capacity to contract. If you are under 18, guardian consent is required.
2.2 Account security. Keep credentials confidential; you are responsible for activity under your account. Notify us of unauthorized access.
2.3 Org accounts. If you register with a company email or the plan is paid by an organization, we may treat that organization as the account owner/admin.

3. Access to the Service; acceptable use

3.1 License. Subject to these Terms, we grant a non-exclusive, non-transferable, revocable right to access and use the Service for your internal purposes.
3.2 Prohibited actions. You will not (and will not allow others to):
(a) reverse-engineer, decompile, or circumvent security or rate limits;
(b) overload, interfere with, or stress-test outside agreed benchmarks;
(c) scrape or process personal data without a lawful basis;
(d) violate law or third-party rights;
(e) misrepresent AI outputs as purely human-generated;
(f) use outputs to build competing foundation models;
(g) attempt to re-identify individuals in anonymized data;
(h) share API keys without permission.
3.3 High-risk contexts. The Service is not designed for safety-critical uses (e.g., medical devices, emergency response, autonomous systems) or professional advice without human review.

4. Customer Content, outputs & third-party models

4.1 Customer Content. “Customer Content” means prompts, inputs, files, configurations, and datasets you upload. You retain ownership. You grant us a non-exclusive license to process Customer Content solely to provide, secure, support, and improve the Service as allowed in §6 (and the DPA, if applicable).
4.2 No training on Customer Content (default). We do not use Customer Content to train our foundation or fine-tuned models unless you (i) explicitly opt in via product settings, or (ii) sign a separate agreement.
4.3 Operational telemetry. We may process aggregated, de-identified usage metrics (e.g., token counts, latency, error rates) to operate, secure, and improve the Service.
4.4 Outputs. Subject to these Terms and applicable law, you may use AI-generated outputs (“Outputs”) for any lawful purpose. Outputs may be non-unique and may contain errors—review before relying.
4.5 Third-party models & OSS. The Service may call third-party models or include open-source components subject to their own licenses/terms. In case of conflict, the third-party model terms govern for those calls/outputs.

5. EU Digital Services Act (if applicable)

Where we qualify as a “hosting service” or “online platform,” we maintain a notice-and-action mechanism, provide statements of reasons for moderation decisions, and offer an internal appeal channel. Contact: legal@inceptron.io. See our DSA page for details.

6. Data protection, retention & security

6.1 Roles. We act as: (a) controller for account, billing, product analytics, and security telemetry; and (b) processor for Customer Content where we process on your documented instructions (an optional DPA can apply for B2B/API customers handling personal data).
6.2 Retention options.

• Standard: minimal operational logging with short retention for security/abuse detection.

• Zero-retention mode (optional): no logging of prompts/outputs; request data exists only transiently to serve the request. Enable via settings or contract.
  6.3 Security. We implement appropriate technical/organizational measures (encryption in transit and at rest where applicable, access controls, vulnerability management). No system is perfectly secure—please report issues to security@inceptron.io.
  6.4 International transfers. If personal data is transferred outside the EEA/UK, we use valid mechanisms (e.g., SCCs and, where applicable, DPF-certified recipients).
  6.5 DPA. If you require processor terms, we can execute our standard Data Processing Addendum (controller–processor) with Annex on processing details/subprocessors.
  6.6 Subprocessors & IaaS posture. We run on third-party cloud infrastructure; we remain responsible for our obligations under these Terms while not assuming liability for the third party’s services beyond what law requires.
  
  

7. Plans, pricing, VAT & invoicing

Prices and plan features are published in-product or on our site (exclusive of taxes unless stated). EU VAT/moms rules apply. You authorize recurring charges for subscriptions. We may change prices/features with prior notice; changes apply to the next term.

8. Trials, renewals & cancellation (incl. consumer withdrawal)

Subscriptions auto-renew unless cancelled before renewal. You can cancel anytime; access continues through the then-current term. Fees paid are non-refundable unless legally required. EEA consumers may have a 14-day withdrawal right for distance contracts, subject to the usual digital-content exceptions.

9. Third-party services

Integrations and links are governed by those providers’ terms and privacy notices. We are not responsible for them.

10. Confidentiality

If you receive our non-public information, you will protect it and use it only to access the Service; you may disclose if required by law with prompt notice where lawful.

11. IP; feedback

We and our licensors own the Service (software, models, UI, docs, trademarks). You grant us a non-exclusive, royalty-free license to use feedback to improve the Service.

12. Service commitments; warranties

12.1 Reasonable efforts only. We use reasonable efforts to operate the Service and minimize errors/interruptions. We do not guarantee any specific uptime or response time unless a separate SLA is signed.
12.2 Disclaimer. To the fullest extent permitted by law, the Service is provided “as is” and “as available”; we disclaim implied warranties (merchantability, fitness, non-infringement). AI outputs can be inaccurate—review before relying, especially in regulated contexts.

13. Indemnities

13.1 Our IP indemnity (B2B). We will defend you against third-party claims alleging that our software (excluding third-party models, your Content, or combinations not supplied by us) directly infringes a patent, copyright, or trademark, and we will pay court-awarded damages or settlements we approve. Remedies: modify/replace the Service or refund prepaid fees for the affected portion.
13.2 Your indemnity (B2B). You will defend us from third-party claims arising from (a) unlawful use of the Service, (b) your breach of these Terms, or (c) your Content/outputs violating law or third-party rights.

14. Limitation of liability

14.1 B2C. We do not limit liability beyond what mandatory consumer law allows.
14.2 B2B cap. For business use, our aggregate liability arising out of or relating to the Service in any 12-month period is capped at the fees paid to us for the Service in that period.
14.3 Exclusions. Neither party is liable for indirect, incidental, special, consequential, or punitive damages; nothing limits liability that cannot be limited by law (e.g., fraud, death/personal injury from negligence).

15. Suspension & termination

We may suspend or terminate access where reasonably necessary to (i) protect the Service/users, (ii) comply with law, or (iii) address material breaches. On termination, your right to use the Service ends; sections intended to survive will continue.

16. Export controls & sanctions

You must comply with EU/US export and sanctions laws (including use or export of models/outputs). You may not use the Service if you are listed on a restricted-party list or located in an embargoed country.

17. AI Act awareness

You are responsible for compliance with obligations that apply to your deployment under the EU AI Act (e.g., high-risk use cases). We may update product labeling/documents as the Act phases in.

18. Publicity

With your prior written consent, we may identify your organization (name/logo) in customer lists and marketing. You may revoke consent at any time.

19. Changes to these Terms

We may update these Terms for legal/technical/business reasons. For material changes affecting paid plans or consumer rights, we will notify you in advance and changes take effect on the stated effective date or next term.

20. Governing law & disputes

These Terms are governed by Swedish law.

• Consumers (EEA): you may bring claims in your country of residence and rely on mandatory consumer protections there.

• B2B: exclusive venue is the courts of Stockholm, Sweden (or, by mutual agreement, SCC arbitration in Stockholm, English).
  
  

21. General

No assignment by you without our consent; we may assign in a merger, acquisition, or asset transfer. If any term is invalid, the rest remains effective. These Terms (plus any order form, DPA if executed, and product-specific terms referenced here) form the entire agreement for the Service. English controls.